No two people are the same. Care shouldn’t be either.

Value for Money

Question - Does the Provider have any hidden fees?

As a truly Not-For-Profit organisation, we believe in transparency. We publish all our fees and prices for all to see and we try to explain it as simply as we can. We want you to understand as quickly as possible so we can do what’s important – care for you.

But if you ever have any questions about costs you don’t understand please talk to us and one of our helpful Care Partners will be more than happy to explain in plenty of detail.

See more information about our pricing

Location

Question - Does the Provider have carers and support close by?

Some Providers are located interstate and broker their carers through agency staffing.

At Benetas, we are a truly Victorian-based organisation with 1,600+ employees and 6 Home Care offices scattered throughout the State. We have a strong workforce with a team of exceptionally talented Workforce Coordinators who are passionate about delivering the most efficient and comprehensive care in your local area.

Check availability in your area

Range of Services

Question - Is the Provider a ‘one-stop-shop’?

It might be important to you that the Provider you choose offers a variety of choice and services so that you get a continuum of care as your needs change. If that’s the case, you need a Provider with a large portfolio of service types.

At Benetas, we offer a wide range of opportunity for you throughout your ageing journey. Discover our range here:

• 4 Retirement Living villages
• 6 Community Health & Care offices and 4,000+ Home Care clients across Victoria and growing
• 30 Registered Nurses including a Continence Clinical Consultant serving our community
• 30+ Aged Care Providers in Victoria brokering our Nursing Services
• 4 Respite day centres and 2 respite overnight cottages
• 13 Residential Aged Care homes with 24/7 support
• 1,600+ employees servicing these divisions
• 200+ Volunteers across Victoria doing amazing work in our homes.
• 30+ generous donors* making massive contributions to the lives of older Victorians. (*FY23 Annual Report)
• Immeasurable social dividend. We give back. This covers activities such as pastoral care services and funding our ‘One Wish’ and ‘Hardship’ programs.

Approach to care

Question - How will I be supported by the Providers care model?

Over the past decade, emerging research has demonstrated the benefits of focussing on client independence. Traditional models of service delivery that focus on what a client can’t do rather than what they can, tend to lead to an over-reliance on services by clients, which has been linked with accelerated functional decline.

At Benetas, we show you the way and identify opportunities for you to reclaim your abilities, rebuild your routines, and live a fulfilling life full of self-accomplishment.

Quality and Safety

Question – How will you keep me safe?

At Benetas, creating a safe and supportive environment is our priority.

We employ skilled and compassionate staff, and maintain transparent communication with you and your family.

Adhering to industry standards and regulations, we continuously strive to enhance the overall quality of care and services we provide to older Australians.