Who can use Online Payments?
You can use our online payments or telephone if you are:
- A cardholder of a Visa or MasterCard only (we do not accept Amex or other credit cards)
- All current credit account holders who have a Customer Reference Number (CRN). It is not possible to make a payment without a Customer Reference Number (CRN).
If you are a new Respite client, you will be asked to pre-pay in advance using a different payment system, as you will not yet have a CRN.
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What You Need to Get Started
To complete an online payment, please have the following ready:
-
Your Customer Reference Number (CRN)
Your unique Customer Reference Number (CRN) is clearly marked on your Benetas Statement. It will be a 7 digit number, and can be used for both Internet and telephone payments. The CRN can also be located at the footer of your statement (see picture). -
Your Visa or Mastercard
(AMEX and other card types are not accepted.)- Card number
- Expiry (MMYY)
- CVV (3-digit code)
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The amount you wish to pay
Enter the amount with decimals (e.g. $125.67)
If you have the above information ready, click the Pay Now button below to submit your payment.
Further payment information
Can I pay over the phone?
If you wish to you make your payment over the phone, you can speak with a real person.
Please call 03 8803 9405 and follow the prompts to speak with a member of our Accounts Receivable team. Please bear in mind you may experience a wait to speak to a team member at busy times.
Will I get a receipt?
After you have provided payment, you will get a Payment Receipt Number at the conclusion of the transaction – for both Telephone Banking and Web Online transactions.
Where do I go if I need help?
Call 03 8803 9405 and follow the prompts to speak with an Accounts Receivable representative.