Are you ready for Benetas to help you? Great!
If you’re ready to receive home care services, just give us a call on 1300 23 63 82, Monday – Friday, 9am – 5pm, and we’ll be delighted to help.
Alternatively, you can complete the 'Contact us online' form below:
What are the next steps?
Get to know your team
Our approach is to embrace your needs with our team of carers.
First, you will speak with our Customer Liaison who will;
- Answer any initial questions you might have.
- Explain Benetas' management fees, service rates and help you choose a care management option to suit your situation.
- Verify a few details such as your Notice of Decision, assessed Support Plan which will outline your level of co-contribution.
- Connect you with your location regional home care office.
Your local Operations Manager;
- Manages your local office, trains and inspires your support team of carers.
- Oversee your preferences, budget management and care management.
- Connects you to the team that supports you.
- Advocates for you as you navigate the aged care system.
Your Care Partner will;
- Reliably act as your main point of contact.
- Get to know you by listening to all your preferences and determine your care needs.
- Together with you, develop a care plan that maximises your package.
- Help you understand our agreement with you and sign you up to our services.
- Refer specialists as required, such as our Nursing staff, our Respite Team and Allied Health Services.
Your Schedule and Roster Coordinator will;
- Source and coordinate the care team to care for you at home.
- Reschedule rosters and appointments if a Carer is unavailable.
- Maximise your care hours by optimising travel times for staff.
- Broker deals with third party agencies to fill gaps in our care areas.
Your Personal Care Team will;
- Arrive on time as scheduled and meet you at the door.
- Work with you to re-establish your preferred routine and achieve your set goals.
- Offer companionship, emotional support and establish a safe environment.
- Enhance your independence and quality of life while fostering a sense of dignity and wellbeing.
Other Team Members Include;
- Registered, Enrolled and Continence Nurses
- Respite Team Leaders and Coordinators
- Social Support Group Team Leaders
- Personal Care Workers
- Domestic Assistants
- Allied Health Assistants
Our preferred industry partners help fill gaps, including:
- Occupational Therapists
- Physiotherapists
- Podiatrists
- Volunteers
- Gardeners
- Dieticians
- Counsellors
Let’s get to know you
No two people are the same, care shouldn’t be either.
That means understanding what matters most to you. We will arrange a time to learn more about:
- Your routines, personal preferences and goals
- Your culture, identity, likes and dislikes
- What is important to you and how you would like us to support you
- Anything else you’d like us know
Enter into a Home Care agreement
The government allows you 56 days to sign your Home Care Agreement from the time you are assigned a Package.
A Home Care Agreement is a written agreement between you and us detailing the services you will have access to through Benetas.
During your home visit, we will walk you through the contract and ensure you fully understand what you’re signing up to.
Now, let’s develop your Care Plan
Once you’ve entered into an agreement, we will work together to build you Care Plan.
A Care Plan is a document that outlines your needs, goals and how those needs will be met. It may include an outline of the care and services you'll utilise, what type of Care Management you'll use and other details relating to your ongoing support at home.
Welcome to Benetas!
Download some helpful documents:
I am deeply grateful for the compassionate, respectful approach you took, honouring my father's dignity in the comfort of his own home.